Temporary Contact Center Representative

Job DescriptionJob Summary : The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls.

The representative will own the resolution to last mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey.

This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can generate genuine connections with customers and are passionate for customer experience.Key Responsibilities :

• Provide world-class customer experience via inbound and outbound calls.
• Resolve last mile delivery logistics problems, assuring customer satisfaction.
• Coordinate communication between customers, delivery teams, stores and / or warehouses.
• Meet customer service KPIs targets.
• Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.
• Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.Requirements :
• English Level C1 required
• High School Diploma or equivalent required (bachelor's degree preferred).
• Minimum 2 years of contact center experience preferred (knowledge in retail is a plus).
• Customer Service and / or direct call handling experience.
• Last Mile logistics and / or transportation industry knowledge preferred.
• Ability to work standard work shift between 5AM – 12 AM (Mex) and have flexibility to work holidays and weekends.
• Ability to go to office in hybrid model (3 times a week) if scheduled between 7am to 7pm; if outside of that timeframe, it is work from home.Technical Skills and Competencies :
• Excellent MS Office proficiency (Excel, Word, and Outlook).
• Sel-motivated and independent work style.
• Ability to work successfully across organizational lines.
• Good verbal, written, and presentation skills.
• Ability to communicate efficiently and provide precise details.
• Organizational and time management skills (multi-tasking and prioritizing).
• Customer-focused and solutions-oriented.If you are excited about this opportunity and have the skills we are looking for, we encourage you to apply now and join our team in revolutionizing the logistics industry