Technical Account Manager Mexico| ThousandEyes

Technical Account Manager Mexico | ThousandEyes

Join to apply for the Technical Account Manager Mexico | ThousandEyes role at Cisco .

Overview

About ThousandEyes (part of Cisco) : The name ThousandEyes was born from two big ideas : the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can\'t understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

Responsibilities

• Provide proactive premium support for a defined set of named accounts, aligned to business hours and not on a rotational shift.
• Collaborate with the 24x7 support team to support customers on a follow-the-sun model.
• Offer a named support engineer to customers who purchase the TAM service, understanding the customer team and network.
• Work on customer problems, help optimize networks, provide training, and engage in joint proactive projects.
• Escalation management when needed, ensuring timely communication to stakeholders and smooth handoff to the next geographical region.

Qualifications

Company & Diversity

Cisco is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

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