Esta oferta de trabajo no está disponible en tu país.
Customer Support Agent...
FlexTal Staffing LLCGuadalajara, Jal., MXHace 6 días
Descripción del trabajoAccurately document cases, resolutions, and known issues in our support system. Contribute to our knowledge base, FAQs, and training resources to empower customers with self-service tools. Share customer insights with Product and Customer Experience teams to influence product improvements. Coordinate with Product and Engineering when technical escalations are required. Support onboarding and training initiatives when additional support capacity is needed. 1–3+ years of experience in customer support, helpdesk, or customer-facing roles (SaaS or tech environment is a strong plus). Excellent written and verbal communication skills—you’re clear, empathetic, and professional with all audiences. Strong problem-solving and troubleshooting abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple inquiries in a fast-paced environment without sacrificing quality. Team player mindset—you’re proactive, collaborative, and eager to learn. Experience in senior living, healthcare, or B2B SaaS is a plus. 🎄 Christmas Bonus : 30 days, to be paid in December. 🩺 Major Medical Expense Insurance : Coverage up to $20,000,000.00 MXN. 🩹 Minor Medical Insurance : VRIM membership with special discounts on doctor’s appointments and accident reimbursements. 😁 Dental Insurance : Always smile with confidence! 💼 Life Insurance 🌴 Vacation Days : 12 vacation days. 📅 Floating Holidays : 3 📱 Cell Phone Reimbursement & Transportation Subsidy. 🌐 Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work. 🌍 Multicultural Exposure : Work with operations within Mexico and the United States. 🎉 MezTal Internal Events : Strike a healthy balance between your professional and personal goals. 💸 Exclusive Discounts : Benefits with different companies for being part of MezTal. 📚 Academic Agreements : Access to national universities and language schools. 🚀 Career Growth : We will search for the best conditions for progressing in your career.
We’re looking for a high-energy, detail-oriented Customer Support Agent to be the frontline ofour customer experience. You’ll handle incoming questions, troubleshoot issues, and guide users across North America through our platform. Your role will be essential in building trust, resolving problems quickly, and ensuring our customers get maximum value.
You’ll collaborate closely with our Customer Experience, Product, and Engineering teams, and you’ll contribute directly to the continuous improvement of both our product and our support processes.
Responsibilities
Customer Support
- Respond to customer inquiries via email, chat, and phone in a timely, professional, and empathetic manner.
- Troubleshoot technical and product-related issues, escalating complex cases when needed.
- Guide customers through Cubigo features to help them achieve success with the platform.
Documentation & Knowledge Sharing
Cross-Functional Collaboration
Requirements
Benefits
Crear una alerta de empleo para esta búsqueda
Customer Support • Guadalajara, Jal., MX
Ofertas relacionadas
We are looking for a highly motivated individual to join our AI Special Forces team.A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven b...Mostrar másÚltima actualización: hace 20 días
![[Quedan 3 Días] Customer Support Specialist...](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobbydoo-pms-directapply&company_name=DearDoc)
We’re looking for a high-energy, detail-oriented Customer Support Agent to be the frontline ofour customer experience.You’ll handle incoming questions, troubleshoot issues, and guide users across N...Mostrar másÚltima actualización: hace 9 días
We help our clients enhance their talent attraction capacities, especially in technological profiles.We constantly innovate and actively seek to find the best solutions for clients and professional...Mostrar másÚltima actualización: hace más de 30 días
Empowering the people that make global commerce happen.CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry.We have ...Mostrar másÚltima actualización: hace más de 30 días
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by...Mostrar másÚltima actualización: hace 3 días
At Neostella, our mission is simple : empower legal teams to work smarter, faster, and more reliably.We deliver advanced technology solutions and satellite team support that streamline operations, b...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
- Nueva oferta
Customer Support Specialist
DearDocGuadalajara, Mexico Metropolitan Area, Mexico Great Places to work 2022 and 2023.DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their fu...Mostrar másÚltima actualización: hace 16 horas
AI Customer Support Specialist
Darwin AIGuadalajara, Jal., MXQuick Apply
- Oferta promocionada
Customer Support Associate
beBeeCustomerSupportGuadalajara, Jalisco, Mexico Job Role : Customer Support Associate.We seek experienced professionals who can provide top-notch customer service and support.
Strong track record of meeting or exceeding performance targets.Excelle...Mostrar másÚltima actualización: hace 9 días
- Oferta promocionada
Customer Service Agent
Tata Consultancy ServicesGuadalajara, Jalisco, Mexico Come to one of the biggest IT Services companies in the world!! Here you can transform your career!.Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a cul...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Customer Service representative
Tata Consultancy ServicesZapopan, Jalisco, Mexico Tata Consultancy Service “Guadalajara".Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
- Nueva oferta
[Quedan 3 Días] Customer Support Specialist...
DearDocGuadalajara, Mexico Metropolitan Area, MX Great Places to work 2022 and 2023 DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their f...Mostrar másÚltima actualización: hace menos de 1 hora
- Oferta promocionada
Expert Test Engineer (Optical)
JABIL CIRCUIT, INCTLAJOMULCO DE ZÚÑIGA, Jalisco, Mexico Test Engineer SME I will be responsible for planning, designing, implementing, and managing; integrated, production and service delivery systems that assure performance, reliability, maintainabilit...Mostrar másÚltima actualización: hace 1 día
- Oferta promocionada
Profesor particular - en línea o a domicilio - Inglés Tlajomulco de Zúñiga
SuperProfTlajomulco de Zúñiga, MX Superprof es la herramienta de intercambio de conocimiento por excelencia.Conecta a quienes quieren aprender y a quienes quieren enseñar.
Creado en agosto de 2013, Superprof conecta a estudiantes y ...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Profesor particular - en línea o a domicilio - Español para extranjeros Tlajomulco de Zúñiga
SuperProfTlajomulco de Zúñiga, MX Superprof es la herramienta de intercambio de conocimiento por excelencia.Conecta a quienes quieren aprender y a quienes quieren enseñar.
Creado en agosto de 2013, Superprof conecta a estudiantes y ...Mostrar másÚltima actualización: hace más de 30 días
Customer Support Agent
FlexTal Staffing LLCGuadalajara, Jal., MXQuick Apply
Sales Agent
Valce Talent SolutionsGuadalajara, Jalisco, MXQuick Apply
- Oferta promocionada
Customer Support Specialist Hybrid (6 Months Project)
UST España & LatamGuadalajara, Mexico Metropolitan Area, Mexico Hybrid - 6 Months Project (Puerta de Hierro, Zapopan, Jalisco).Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST custome...Mostrar másÚltima actualización: hace 12 días
- Oferta promocionada
Junior Customer Support Analyst
Tata Consultancy ServicesGuadalajara, Jalisco, Mexico Join one of the biggest IT Services companies in the world! Here you can transform your career!.Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Customer Support Associate
BebeecustomersupportZapopan, Jalisco, México Customer Support AssociateThe ideal candidate is a skilled communicator who takes pride in delivering exceptional customer experiences.
Key responsibilities include : Customer Interaction : Respond to ...Mostrar másÚltima actualización: hace 2 días
- Oferta promocionada
Customer Support Engineer
CargoSprint LLCGuadalajara, Jalisco, MexicoTeletrabajo
- Oferta promocionada
Customer Technical Support Engineer (Remote)
HCLTechGuadalajara, MexicoTeletrabajo
- Oferta promocionada
Customer Support Specialist
beBeeCustomerGuadalajara, Jalisco, Mexico Customer Service Representative Job Role.We are seeking a highly skilled and experienced Customer Service Representative to join our team.
The ideal candidate will have a proven track record of prov...Mostrar másÚltima actualización: hace 25 días
Customer Support Specialist
NeostellaGuadalajara, Jal., MXQuick Apply