Senior Analyst - Client Support, AxiomSL, FinTech

Senior Analyst - Client Support, AxiomSL, FinTech

Join to apply for the Senior Analyst - Client Support, AxiomSL, FinTech role at Nasdaq .

This role involves providing excellent customer support related to billing inquiries, service requests, sales, and communication. Responsibilities include resolving customer complaints fairly and effectively, developing initiatives to inform and educate customers, and improving customer satisfaction based on survey feedback.

• Support billing inquiries, service requests, sales support, and troubleshoot system issues, collaborating with development or sales teams as needed.
• Follow procedures for system start-up, shutdown, recovery, scheduling, and backups.
• Monitor client issues and communicate updates regarding new products or changes.
• Maintain client data systems following standard procedures.
• Education : Bachelor's degree required; comparable experience may be substituted.
• Experience : Minimum 3 years in customer support or related roles.

Come as You Are

Nasdaq is an equal opportunity employer. We encourage applications from diverse candidates and provide reasonable accommodations for individuals with disabilities. Please contact us to request an accommodation.

Additional Details

Location : Mexico City Metropolitan Area

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