Senior Analyst - Client Support, AxiomSL, FinTech

Senior Analyst - Client Support, AxiomSL, FinTech

Overview

We are seeking a Senior Analyst - Client Support to join AxiomSL, a leading FinTech company. This role is based in Mexico - Colonia Juarez and is a full-time position.

Responsibilities

• Provide excellent service to new and existing customers regarding billing inquiries, service requests, suggestions, and complaints.
• Support sales, sales promotions, installations, and communications, ensuring good customer relations.
• Resolve customer claims and complaints fairly and effectively, in compliance with consumer laws.
• Develop initiatives to proactively inform and educate customers and respond to customer surveys with improvement plans.
• Support billing inquiries, service requests, system failures, and capacity issues, troubleshooting and resolving escalated issues in collaboration with development or sales teams.
• Follow procedures for start-up, shutdown, recovery, scheduling, and backups of customer support systems.
• Monitor client issues and distribute information regarding new products or updates.
• Maintain and administer client / customer data systems following standard procedures.

Qualifications

Additional Information

We promote diversity and are an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process.

Note

This job posting is active. We encourage qualified candidates to apply.

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