Campaign Delivery Manager

Job Description Summary

The Campaign Manager servers a single point of contact for assigned brand teams and drives campaign operations. This role is accountable for ensuring all campaigns are designed, planned and delivered as per brand expectations. This role works with Digital Production Managers in ensuring all campaign information is captured and responsible for campaign calendar and delivery.

Job Description

LI-Hybrid

Location : Mexico

Relocation Support : This role is based in Mexico. Novartis is unable to offer relocation support : please only apply if accessible.

Key Responsibilities :

Primary point of contact for XM / AOR , Digital Production Managers and other business stakeholders.

Provide process management expertise to ensure the success of daily operations.

Collaborate closely with the Digital Production Manager to ensure high-quality asset handoff from AORs , internal campaign sign-off , and effective timeline management .

Coordinate Metadata creation and review business logic for campaigns in close collaboration with Solution Architect

Oversee the development of email build proofs and conduct operational calls to share performance and forecasts with Digital Production Managers.

Collaborate on end-to-end testing and prepare performance reports

Proactively communicate any challenges and risks to brand teams.

Update forecast and campaign volume dashboards on a weekly basis.

Essential Requirements

Education : BTech / Masters in Technology or Masters in Business Administration (Graduation in Marketing, Data Science, or related field may also be beneficial).

Overall 7+ years of experience in SFMC Campaign Execution and Operations (Proven track record of successful email marketing campaign management). - Hands-on experience in SFMC Platform with Email Specialist Certification as mandatory.

Good understanding of pharmaceutical commercial data landscape and commercial processes- Experience with healthcare or life sciences industry standards and regulations, such as HIPAA compliance.

Skills & Qualifications

Understanding complexity of integrated working in a matrix and geographically dispersed environment Strong project management skills, ideally with PMP or similar certification.

Excellent communication and collaboration skills.

Proficiency in marketing automation tools and analytics platforms. - Familiarity with GDPR and other data protection regulations.

Strong problem-solving and analytical skills.

Experience with campaign optimization techniques.

Ability to work under tight deadlines and manage multiple projects simultaneously.

Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage .

Commitment to Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

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