Order Parts Management Specialist

Job Overview

A snapshot of your day in this role involves managing customer order activity throughout the order fulfillment cycle, analyzing and resolving non-standard problems, collaborating with various departments to address customer issues, and acting as an escalation point for order-related issues.

• Manage customer orders, communicating with customers regarding status, changes, or delays, and responding to inquiries effectively.
• Utilize excellent verbal and written communication skills to analyze and resolve complex customer issues using established procedures.
• Collaborate with departments and management levels to address customer concerns, serving as a facilitator for multi-disciplinary teams.
• Act as an escalation point for order-related issues, demonstrating problem-solving expertise and contributing innovative solutions to enhance existing processes.

About Our Company

We are a leading energy technology company that develops energy systems for a sustainable future. Our global team is committed to making reliable, affordable, and sustainable energy a reality by pushing the boundaries of innovation.