Overview
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Responsibilities
- Handle escalated or more complex issues
- Coordinate team activities or those of agency contract staff
- Support supervisor or manager activities
- Support the design, review and implementation of processes and procedures
Lead Or Senior Levels Of These Positions May provide guidance on complex tasks as applicable.
General Job Description
Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner.Issue credits / debits to customer accounts as warranted.Maintains management and related departments updated on new, crucial and recurring problems.Verifies accuracy of customer invoices and mails them out.Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.Prepares cash receipts and bank deposits.Ensures 100% daily billing (internal FedEx-Bso).Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection.Application collections system ORACLEAR. GCCS application.May be required to perform other duties as assignedMinimum Requirements
Minimum Education
High School Degree / Equivalent.Minimum Experience
Three (3) years experience in Billing or Accounts Receivable and / or 18 months experience as a Billing Clerk.Minimum Required Skills
Excellent customer service and communications skills (oral and written)Clear and articulate speaking voiceLight typing (35 WPM) and experience operating a CRTWord-processing and Spreadsheets experience a plusFluent in EnglishFedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include :
2020 Fortune’s World Most Admired Companies (14th)2019 Fortune’s Best Places to Work (15th)2019 Forbes’s One of the “Best Employers for Diversity”2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.Seniority level
Mid-Senior levelEmployment type
ContractJob function
Sales and Business DevelopmentIndustries : Freight and Package TransportationReferrals increase your chances of interviewing at FedEx by 2x
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