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Site Reliability Engineer (Middle) ID38916
AgileEngineSantiago de Querétaro, Querétaro, MexicoHace 28 días
Descripción del trabajo2+ years of professional experience Experience working with Datadog Hands-on experience as an AWS Cloud Engineer Working knowledge of EKS / Terraform / Helm Working experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch logs Experience working in a Linux environment Proficient in Bash and / or Python scripting Understanding of web technologies such as REST APIs Working experience with monitoring solutions such as Grafana and Prometheus Excellent oral and written communication skills Customer-facing communication skills to explain issues and RCAs Experience in Product / Application Support for SaaS-based products Understanding of APIs, databases, systems architecture, and design Designing, implementing, and operating in a DevSecOps environment Excellent communication skills, both written and verbal Ability to work independently and collaboratively A technical aptitude with the desire to learn new and evolving technologies Upper-Intermediate English level Professional growth : Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation : We match your growing skills with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects : Work on projects with modern solutions and top-tier clients, including Fortune 500 enterprises and leading product brands. Flextime : Tailor your schedule for work-life balance with options to work from home or at the office.
Overview
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries. We rank among leaders in application development and AI / ML, with a people-first culture and multiple Best Place to Work awards.
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
What you will do
- Shift : Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
- On-call shifts : every 6 weeks, for one week as primary responder and the next week as secondary
- Manage alerts daily, check systems, and escalate issues as needed
- Be part of a team that provides 24×7 on-call support for critical SaaS events
- Be available in case of emergencies when team members are not available or need help
- Document issues and remediation steps
- Proactively create appropriate monitors in the EKS / K8S ecosystem
- Deploy to EKS / K8s cluster using Terraform and Helm
- Learn and maintain existing infrastructure running under Docker Swarm
- Improve existing infrastructure health by implementing checks and scripts to correct known issues
- Maintain and develop deployment code
- Automate manual tasks
- Implement / integrate new technologies in our Cloud Infrastructure
- Collaborate with other teams and departments to provide the highest level of support and assistance
- Apply a real customer focus when planning deployments / updates, considering the customer impact
- Work closely with Support, Customer Success, Migration, and Professional Services teams to provide best-in-class SaaS service
- Perform RCA and take corrective actions to prevent recurrence
- Create and assign alert-related actions after investigation
- Handle support requests for environment-specific actions
- Identify and provide automation requirements to improve RCA
MUST HAVES
PERKS AND BENEFITS
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : IT Services and IT Consulting
Industries : IT Services
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Site Reliability Engineer • Santiago de Querétaro, Querétaro, Mexico