Payments Program Manager...

Are you passionate about driving operational excellence in complex payment ecosystems while delivering exceptional customer experiences? Join us in transforming how Amazon handles payments across Latin America!

The LATAM Partner Management team is seeking an experienced Program Manager to lead our payment performance initiatives for credit card payments. This role is critical in driving the success of Amazon's payment processing capabilities in LATAM, sitting at the intersection of product, engineering, and strategic partnerships.

Key job responsibilities

In this role, you will :

• Drive end-to-end program management for card network partnerships, including implementation, monitoring, and optimization of performance metrics
• Lead cross-functional initiatives involving Product, Engineering, and Partnership teams to enhance reliability and operational efficiency
• Own incident management processes and partner communications, ensuring quick resolution and minimal business impact
• Develop and maintain executive-level relationships with key partners, facilitating strategic alignment between Amazon leadership and partner stakeholders
• Identify and implement scalable solutions to streamline operations and enhance partnership effectiveness
• Analyze operational data to drive insights and inform strategic decision-making

About the team

You'll join a dynamic team responsible for Amazon's payment capabilities across Latin America. We focus on delivering friction-less payment experiences while ensuring operational excellence and cost efficiency. This role offers significant visibility and impact potential within one of Amazon's fastest-growing regions.- Bachelor's degree with 5+ years of relevant experience or Master's degree with 3+ years of relevant experience in payments / financial services

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