Senior Technical Program Manager - Content
At Scribd, our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.
When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs.
So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work.
About The Team And Role
At Scribd, our content is more than just what we serve to users : it’s the backbone of our product, the foundation of our business, and key in our ability to drive value for our customers. As a Senior Technical Program Manager focused on Content , you’ll lead cross-functional initiatives that shape how content is ingested, enriched, trusted, and managed at scale.
In this role, you’ll coordinate across Engineering, Product, Content Operations, Legal, Finance, and more to deliver resilient, scalable content systems that power user discovery, protect the integrity of our platform, and drive the long-term success of the Scribd brands.
As Technical Program Manager for the TPM Team, you will :
- Act like an owner, driving structured coordination and execution for cross-functional content initiatives that improve the reliability and value of our content catalog.
- Serve as the connective tissue across cross-functional teams and stakeholders ensuring voices are heard and aligned throughout program lifecycles and deliverables.
- Confidently learn and dive into diverse systems and processes, technical or operational, to diagram dependencies, uncover root causes, and align stakeholders on solutions.
- Clarify program intent, surface interdependencies, and communicate progress, risks, and decision points with rigor and empathy.
- Create and maintain durable artifacts that keep programs on track and scalable.
- Identify bottlenecks and blind spots in current content-related workflows and lead initiatives to increase resilience, throughput, and clarity.
- Design and support the implementation of scalable end-to-end operations to ensure multiple stakeholder groups can deliver independently with minimal day-to-day oversight.
- Collaborate with Legal and Finance to ensure programs align with compliance standards, vendor contracts, and risk mitigation practices.
- Partner with Product and Engineering while owning critical workflows related to content scenarios.
- Coordinate with other program managers, engineering managers, product managers, software engineers, data scientists, and leadership teams to ensure clear communication and efficient workflows.
About You
You have successfully stood up and delivered complex programs bringing together Engineering, Product Management, Operations, external vendors and business partners to operationalize them for handoff.
You’re comfortable diving into how things work, not just technically, but organizationally.You can turn ambiguous problems into structured, actionable programs and workstreams.You Have
4 - 6+ years of experience in program or technical program management, operations, or similar roles in a cross-functional tech environment.Proven ability to lead complex, multi-stakeholder programs with both technical and operational components, especially where external partners or business teams play key roles.Strong systems thinking and ability to map and analyze processes, identify gaps, and drive alignment across diverse functions and tools.Exceptional communication and documentation skills, where you’re comfortable tailoring your message to a variety of audiences, translating ambiguity into clarity.Experience working with tools like Jira, Confluence, G Suite, and diagramming platforms to coordinate, track, and visualize work.Comfort operating at multiple levels of detail, from bird’s-eye roadmap alignment to tactical process tracking, depending on the needs of the program.An ability to operate with urgency and empathy in sensitive, high-risk areas of the business.Nice to Have
You are comfortable managing projects in the GenAI, ML and applied research spaces, along with the traditional software engineering stack.You have experience working with content management systems at scale.Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas.
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