It Manager, Information Technology.

BorgWarner is currently looking for a dynamic, results-driven IT Manager for our location in Saltillo, Coahuila.

This position supports global initiatives in our shared services model and is primarily located at the Saltillo facility.

Responsibilities

Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization

Understand the business needs and communicate deliverables by being a member of the site management staff

Plan, coordinate and manage the IT activities of a site

Manage the IT budget and request services for IT projects and maintenance for the site, including developing an LRP, creating and maintaining forecast, and planning for Cyber Risk and Resiliency remediation

Support regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)

Focus on managing Client Technicians to deliver the expected service-demand of the sites

Oversee communication and feedback between the business and IT teams

Maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy

Support Site Scorecards reviews for sites of responsibility

Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with regional leads to ensure consistency

Build IT service relationships with customers and site management

Ensure quality services are performed to the agreed SLA

Ensure that systems, processes and methodologies are followed to ensure effective monitoring, control and support of service delivery

Provide reports on an agreed schedule (or on request), including management and financial performance reports

Attend client service review meetings covering performance reports, service improvements, quality, and processes

Establish and implement short and long-term services to customers within reasonable schedules and budgets

Connect the business to technology

Communicate and manage the regional, chargeback, and allocation model

Execute vendor-management, including managing suppliers and outsourcing contracts

Drive ITIL framework throughout the IT organization, including incident / problem management, change management, service level management, and financial management

Preferred competencies

Customer Focus

Process Management

Informing

Drive for Results

Listening

Action Oriented

Priority Setting

Dealing with Ambiguity

Problem Solving

Functional / Technical Skills

Establish good communication and working relationships with users and other sources of support and assistance such as :

Plant Management Team and Staff

Business Application Owners

Infrastructure Service Teams

Enterprise Level Service Areas

Education / Experience Qualifications

BA / BS Computer Science or related field

10 years working in Information Technology including 5 years of management experience

Experience with ITIL framework – certification is a plus

Excellent Program / Project management skills

Demonstrable experience in a Business Relationship management capacity

Experience working with Automotive Sector / Organizations

Knowledge

ITIL

Project Management Methodologies / Processes

Root-Cause Analysis

Skills and Abilities

Strong communications skills to interface with high-level customer representatives

Communication development for IT and Non-IT leadership

Experience in business case / ROI development

Experience in functional and technical specification design

Strong priority setting and planning skills

Ability to publicly represent the company and department with internal and external clients

Ability to use own judgment and initiative in problem resolution

Requirements and Qualifications

Experience in implementing and executing a Service Management Framework in a large organization

Comfortable presenting technical topics to business associates

Ability to develop appropriation requests and cost justification for IT projects

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires.

This individual will work in manners that stress the importance of preventing accidents and illnesses.

He / she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers.

In addition, he / she is responsible for reporting all injuries and / or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

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