Senior Fusion Support Analyst – Finance

The key skills used daily are : a high level of techno-functional skills, knowledge of Oracle products, problem-solving skills, and customer interaction / service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes :

• Work directly with Customers for
• Advising on the complex use of Oracle products
• Resolving highly complex and mission‑critical issues
• Manage highly complex and critical customer issues.
• Serve as Situation Manager on highly sensitive issues.
• Consult with Management in directing the resolution of critical Customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through the Development and delivery of formal team training sessions.
• Formal mentoring for promoting the technical and professional Development of others
• Creation / review of Knowledge Articles

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