Customer Support Technician

SUMMARY

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsibilities and activities may change at any time with or without notice.

• Provide technical assistance applicable to a wide array of CAREL products directly to our customer base, consisting of OEM partners, re-sellers, field technicians, and end users.
• Effectively address, resolve, and document customer complaints directed toward CAREL products, services, and customer commitments.
• Evaluate products returned to CAREL as defective to determine failure mode and complete the necessary documentation.
• Participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE Mechanical, Mecatronic, Electronic Engineering Degree / Associates Degree and / or Certificate from an accredited technical school, or equivalent experience. Customer service / support experience in HVAC, refrigeration systems, or related technical field desired.

LANGUAGE SKILLS Strong written and verbal English communication skills are required

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. A high degree of technical aptitude is required

CERTIFICATES, LICENSES, REGISTRATIONS : Current valid driver’s license and good driving record. Any HVAC / R, or ASHRAE certifications or registrations a plus.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee must be able to work in a state of constant alertness and in a safe manner.

The noise level in the work environment is usually moderate.

Typical office setting

Up to 20% Travel

Pay is $35,000.00 pesos per month.

Carel is an equal opportunity employer.