Auto UW Support Analyst

Role Summary

Act as knowledge expert for the customer journey (e.g. underwriting parameters, claim settlement process, product sales) to support Team development outcomes

Complement the Team skillset by bringing deep expertise unique to someone who has worked in Underwriting, Claims, or Sales / Business development

Contribute to customer journey mapping, user stories and user experience research / insight

Help design smooth integration with larger picture process / workflow for the organization

Responsibilities

• Has strong understanding of the existing process (e.g., underwriting, claims, sales), including key pain points, legal requirements and / or systems involved
• Help problem solve for the Team, contributing views on topics within their expertise
• Help in calculations and information gathering for tactical / strategic decisions (e.g. calculating value of implementing features, performing pro / con or quantitative analysis)
• Take a leading role in generating user story ideas based on expertise
• Discuss with Digital Product Owner, UI / UX designers, and developers to clarify details around user stories that are already in backlog (both own ideas and others’)
• Assist the team with user story definitions and acceptance criteria
• Help with customer tests to validate details, assumptions or questions, and test the new journey
• Decide on most appropriate testing approach and is responsible for all required preparations (e.g. questionnaire, interview script)

Qualifications

Education, Knowledge, Experience

Functional Competencies

Tecnical Competencies

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