Customer Quality Engineer

Yanfeng Seating is the worldwide leader in automotive seating with more than 33,000 employees in 20 countries.

At this moment we are seeking :

Customer Quality Engineer

Job description :

1. Visit customers as planned and complete the visit record.

2. Establish unobstructed customer communication channels and timely deliver customer information to the internal.

3. Prepare responsive materials for quality meetings required by customers.

4. Timely communicated with customers about the company's quality improvement activities, organized and dealt with customer complaints.

5. Reach agreed quality objectives and quality assurance agreements with customers, and organize the realization of their objectives and requirements.

6. Agree on the return mode of after-sales parts with customers, and organize the return work of after-sales parts.

7. Carried out the analysis work according to the "After-sales return part analysis process", and completed the summary sheet on time.

8. Ensure that customer claims invoices and returns are accounted for clearly.

9. Track the effectiveness of breakpoints for measures that have been executed.

10. Timely deal with customer complaints, ensure to give customer feedback within 24 hours, and maintain good communication and relationship with customers

Education : Engineering degree

Work experience :

3 years or above related working experience in the automotive industry

Customer Service

Knowledge of BMW / GM requirements

Skills :

English advanced, both verbal and written and communication ability

Master 5 main tools of quality(APQP / PPAP / SPC / MSA / FMEA)

Familiar with IATF16949 standard of quality system

Location :

Cienega de Flores - Soft Plant 1