Order Management Analyst

We are a leading global professional services firm and listed under NYSE. We have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500 and have grown to over 140,000+ people in 30+ countries. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

CS&L Platform Deployment Specialist – Order Management

Location : Monterrey, Mexico - Hybrid (3days from Office)

Job Description : Responsibilities :

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase
• Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
• Provides expert knowledge of the subject area and the project methodology.
• Writes and reviews level 5 Standard Operation Procedures (SOPs).
• Support development of User Acceptance Test (UAT) scenarios and test scripts.
• Support and co-ordinate User Access Testing (UAT)
• Develops and coordinates communication materials related to New Ways of Working.
• Identifies training needs and conducts trainings for end users.
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
• Performs analysis during Ramp-up phase and proposes corrective actions.
• Identifies improvement opportunities and integrate best practices for future resolution.
• Captures lessons learned and best practices from each implementation and integrates them into future impact resolution / improvement roadmaps.
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Minimum required Skills :

Specific Functional Skills & Experience :

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.