Ingeniero de soporte técnico

Direct message the job poster from Hikvision México

Join Hikvision México and be part of the future of security technology.

At Hikvision, we work every day to remain global leaders in security technology. We are a dynamic, innovative company committed to the growth and development of our talent.

We believe in a workplace built on inclusion, equity, and diversity, where every idea matters and every team member contributes to collective growth.

Today, we invite you to become part of our story as our next : Technical Support Engineer (Full Bilingual)

Important : Only resumes submitted in English will be considered.

Your main responsibilities will be :

• Responding to and following up on technical support tickets.
• Providing direct assistance to clients to identify and solve IT issues.
• Remotely accessing client systems and devices for diagnostics.
• Installing and configuring hardware, software, and networks.
• Traveling to client offices or server locations when required.
• Troubleshooting and resolving hardware, network, and software incidents.
• Proposing practical and effective solutions.
• Delivering basic user training on software.
• Building and maintaining strong, trust-based client relationships.
• Preparing detailed work and performance reports.

Education and experience we value :

Professional degree in Engineering (Electrical, Electronics, Communications, IT, or related fields). At least 2+ years of experience in technical support or in the technology and security sector.

At Hikvision, we don’t just offer a job we offer a space where you can develop your career, grow as a professional, and be part of a team that is transforming the future of security worldwide .

Seniority

Employment details

Job context

Referrals increase your chances of interviewing at Hikvision México.

Get notified about new Technical Support Engineer jobs in Miguel Hidalgo, Mexico City, Mexico .

Miguel Hidalgo, Mexico City, Mexico 4 weeks ago

#J-18808-Ljbffr