Talent Pool - Customer Success Manager

OverviewTalent Pool - Customer Success Manager role at dLocal.

This Talent Pool is for candidates interested in joining the Customer Success Team; as soon as the right position becomes available, we will reach out.Why dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.

As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.By joining us you will be part of an amazing global team in a flexible, remote-first culture with travel, health and learning benefits, among others.

We are a diverse group of 1000+ teammates from 30+ nationalities, building an international career that impacts millions of lives.

We are builders, customer-centric, and thrive on challenges.What's the opportunity?

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers.

You'll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're proactive, analytical, and passionate about customer success in a dynamic, collaborative environment, we want to hear from you.This is a Talent Pool for you to show your interest in being part of the Customer Success Team at dLocal as a Customer Success Manager.

As soon as we have the right position for you, we will contact you!

QualificationsOur ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environmentFluent in written and verbal EnglishCustomer Success experience (B2B preferred)Advanced analytical skills and familiarity with Excel / Looker / SQLExperience in payments – huge advantageBackground in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goalsAbility to travelTeam spirit and proactive behaviorWhat do we offer?

Remote work : work from anywhere or one of our offices around the globeFlexibility : flexible schedules and performance-driven cultureFintech industry : dynamic environment that fosters creativityReferral bonus program : refer someone ideal for a role and get rewardedLearning & development : access to a Premium Coursera subscriptionLanguage classes : free English, Spanish, or Portuguese classesSocial budget : monthly budget to connect with your teamdLocal Houses : support for team-related accommodation and coworking optionsFor Montevideo-based applicants to non-IT roles, 55% monthly attendance to the officeWhat happens after you apply?

Our Talent Acquisition team is dedicated to creating the best candidate experience possible.

We will review your CV and keep you posted by email at every step of the process.

You can also check our webpage, LinkedIn, Instagram, and YouTube for more about dLocal.We are committed to equal opportunity employment and welcome applicants from diverse backgrounds.

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