Sales Development Representative / Inbound Sdr Latam - Mexico City

Overview

Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses.

Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools.

With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.

With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall :

Aircall believes in customer obsession, continuous learning, and delivering extraordinary outcomes.

We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision.

If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in.

Role

We're looking for a dynamic

Sales Development Representative

to be part of the first employees of our Mexico office and play a significant role in our expansion to the

LATAM

region (Mexico, Colombia, and Chile).

This position is based in

Mexico City (Polanco)

, and as one of the first employees in the country, you will have a direct impact on building Aircall's presence in the region.

In this inbound-focused role, you will engage with

prospects

who have shown interest in Aircall's services, qualify them, and pass them along to the

Account Executives

for further sales discussions.

This is an exciting opportunity for someone looking to develop strong consultative sales skills, contribute to the regional sales goals, and be part of a fast-growing

SaaS

company.

Key Responsibilities

Engage with

inbound prospects

from

Mexico, Colombia, Chile

and other LATAM countries via chat and phone calls to

qualify

them for the next steps in the sales cycle.

Gather valuable

prospect information

to pass along to

Account Executives

in the LATAM market, assisting in closing deals and expanding Aircall's customer base.

Collaborate closely with the

IBERIA / LATAM sales teams

to ensure smooth coordination and consistent messaging across markets.

Develop your

consultative sales skills

by learning from experienced AEs and gaining exposure to the entire sales cycle.

Contribute to growing

Aircall's presence

in the LATAM market by driving

lead generation

and supporting regional sales goals.

Qualifications

Fluency in both Spanish and English

(written and spoken) is required to engage with prospects across LATAM.

Market knowledge

is essential—whether through living in, visiting, or having a strong affinity for LATAM cultures and business practices.

Strong

communication skills

: you actively listen, show empathy, and approach challenges with a problem-solving attitude.

Excellent

time management and organizational skills

: you can manage a high volume of accounts and prioritize effectively.

Willingness to learn and grow

: you're entrepreneurial, driven, and excited to develop your sales skills while contributing to Aircall's expansion in LATAM.

Positive energy & enthusiasm

: you bring a can-do attitude, motivating both yourself and your team to reach new heights.

Experience with

Salesforce

and revenue engagement tools like

Gong

or

Outreach

is a plus.

Why Aircall

We know that success comes from clever work and deserves recognition and reward.

We value people who are bold, ambitious, collaborative and customer-centric.

We are a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents.

We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Benefits & DE&I

Why join us?

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities : cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement :

We believe diversity, equity and inclusion are core to our journey.

We promote active inclusion within our business to foster a strong sense of belonging for all.

We are committed to ensuring that everyone has equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team.

We encourage applications from traditionally underrepresented backgrounds.

The Candidate Privacy Notice is available here : Find our Candidate Privacy Notice Here.

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