5+ years of Global Payroll Implementation experience with statutory tax regulations and payroll processing knowledge
3+ years of Global Payroll Technical Implementation set‑up experience on local payroll software
Excellent understanding of end‑to‑end Global Payroll, PEO and HR processes
Work experience in payroll operations and statutory requirements
Experience in accounting reconciliations
Excellent data management skills with high accuracy and attention to detail
Experienced in handling multiple projects with multiple stakeholders
An analytical mindset with great problem‑solving abilities
A technical aptitude with computer literacy, data analysis and critical thinking
Ability to succeed in a fast‑paced, international work environment with a passion for making an impact
Team player with the ability to work independently, autonomously and take ownership and responsibility of tasks and requests
A customer‑care oriented mindset and ability to build client relationships
Is a productivity geek and constantly thinks of ways to improve and speed up their work through automations
Proficient in using Google Sheets or Excel
Ability to work within a MacBook Pro environment
You understand the need and idea to work largely asynchronously
You write and speak fluent English
It’s not required to have experience working remotely, but it is considered a plus
Not required but is considered a plus if you have a working knowledge of Notion, Slack, Zendesk, Monday.com and Salesforce
Not required but is considered a plus if you have working knowledge of DACH payroll software
What the job involves
This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll Implementation team
In your role, you will be technically implementing multiple new customers of all sizes onto our Remote Global Payroll solution platform with accuracy and within agreed timescales
You will be reporting to the Manager, Global Payroll Implementations
Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services
Analyze customers’ payroll needs and provide appropriate recommendations
Direct and manage the implementation of new customers from the start of the relationship, including :
Obtaining all required customer and employee’s payroll data information for new customer payroll set‑ups per legal entity
Configuration of Remote’s Global Payroll system on a customer by customer basis
Coordination of parallel payroll runs and reconciliation of wage‑based taxes
Verify payroll and tax set up is compliant with statutory regulations
Coordination and communication of payroll Go‑Live
Handing over an accurate payroll to our Remote Payroll Operations team
Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion
Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates
Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs
Provide customer focused interaction ensuring timely response, accurate information and effective follow‑up on all customer and / or internal requests and / or issues
Maintain confidentiality of all customer and employee information
Help in the creation and maintenance of the process documentation
Work with internal teams to improve our platform, completing UAT testing through shipping
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Payroll Specialist • Mexico
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