Job Title : IT Product Manager
Job Type : Full-Time
Location : Hybrid in Mexico City, Mexico
Language Requirements : Proficient in English
Work Shift : North America Hours (9 to 5 Eastern Time)
Job Description :
A recognized subject matter expert, making an impact as an influential individual contributor and manager who manages large-scale strategic projects while coaching team members and solving complex problems. This position will include a portfolio of products and will require managing the priority roadmap for IT products to ensure that the applications deliver the required functionality to the company.
Responsibilities & Duties
- Partners with Business Resiliency Management Leadership Team to set priorities and roadmaps for the products (i.e., Fusion, Everbridge, PowerBI, Mobile App).
- Leads a discussion of the product life cycle with stakeholders.
- Provides input into BRM strategies as their trusted advisor.
- Supervises the work of the Senior Configurators
- Contributes to continuous improvement of the product team, procedures, and processes by identifying short-comings, gaps, and inefficiencies.
- Manages a portfolio of products to the budget (resources and T&E). Individual products will have a total cost of ownership perspective of the entire value chain which includes change programs, enhancements, and nominal run-rates or costs.
- Manages and leads the vendor relationship and partners with the core team.
- Works with global procurement to track and monitor vendor delivery performance, quality, and user acceptance.
- Determines if the contract terms are acceptable to IT for progress payment.
Qualifications & Skills
Subject Matter Experience in Business Resiliency and / or experience in risk management, compliance, or audit roles5 years’ experience in development and configuration of software primarily including : Salesforce / Fusion and EverbridgeStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Strong organizational and project management skills.Proficiency with SDLC tools such as JIRA, ADO and Planview