Customer Experience Specialist

About us :

JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Find out more about what we do here : JATO

Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.

Role Overview :

As a Customer Experience Specialist, you are the bridge between customer needs and JATO’s solutions, delivering timely technical, product, and training expertise that builds trust and drives success. You provide technical and data support, demonstrate JATO solutions collaborating with Customer Experience, Commercial, and global teams during pre and after sales situations to ensure every interaction is seamless, every challenge is met, and every customer feels valued. Your mission : exceed expectations, elevate experiences, and help JATO become a trusted, long-term partner.

Key Responsibilities :

Troubleshooting & Issue Resolution

• Deliver expert technical support for both legacy and SaaS-based product solutions, diagnosing complex data and user issues through root cause analysis, guided walkthroughs, and collaboration with internal teams for escalation and resolution
• Proactively identify high-priority issues and escalate them to the appropriate technical teams to ensure timely resolution and minimize customer disruption

Pre-Sales Support, Customer Training & Enablement

Technical Support Operations

Onboarding & Implementation

Key Requirements :

Our values . JATO core values are Integrity, People First, Collaboration, Innovation and Excellence.

Learn more about our values here : JATO Core Values

JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.