Service Desk Shift Lead-bilingue

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

HCL is looking for a Service Desk Shift Lead with below requirements :

What we need to see :

• 5-8 years relevant Experience for manager Service Desk support operation.
• Having experience of managing a team size of minimum 30 people.
• Having sound experience in managing customer requirement as onsite location.
• Handling customer request and deliver on timely basis.
• Managing onsite resources. Responsible for fulfilling team request and provide full support to team members.
• Keep all the required SLA met.
• Working from customer location.
• Support can be requested under 24x7 operation.
• Responsible for prepare team CDP’s and have discussion with HCL leadership to implement them.
• Self-motivated to identify and correct operational issues.

What we offer :

Location : -Position on site- Guadalajara Office

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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