Customer Service Representative

www.roomvu.com | SaaS | Real Estate |

Job Title :  Customer Service Representative

Salary :   $23000 - $24000 MXN

About the Role :

We are looking for a proactive and customer-focused Customer Service Representative based in Mexico to join our international team. In this role, you will support client with account-related inquiries, product usage, and general troubleshooting.

Responsibilities :

• Handle incoming inquiries via email, chat, and phone
• Provide timely and professional responses to customer issues
• Educate users on Roomvu’s platform features and functionality
• Troubleshoot technical issues and escalate complex cases
• Collaborate with internal teams to ensure customer success
• Maintain accurate documentation of interactions and resolutions

Requirements :

What we offer :

About Us :

At Roomvu, we’re reimagining one of the oldest and most traditional industries—real estate—by bringing cutting-edge innovation and AI to the forefront of marketing. Our mission is to empower real estate agents by making scalable, hyper-local, and effective social media marketing accessible to all, not just the elite.

We are the Content Factory for Realtors—fully automating content creation, branding, publishing, and advertising using artificial intelligence. Our tech not only identifies trending topics, but also creates personalized, agent-branded videos and distributes them to the right audience. From Vancouver and Toronto to Miami, New York, Los Angeles, and beyond, we serve 350,000+ agents with content that is always timely, relevant, and credible—because we integrate directly with major real estate boards.Why Join Roomvu?

We’re Disruptive by Design :

Our Culture Is What Sets Us Apart :

Ownership is in Our DNA :

We Grow Together :

Our Core Values :

At Roomvu, you’re not just part of a company—you’re part of a movement. We’re disrupting an industry, building bold tech, and creating a workplace where you’re supported, celebrated, and inspired to grow.