On the Road manager, Last Mile OTR Manager Pacific Region

Overview

On the Road manager, Last Mile OTR Manager Pacific Region

Role Overview : As Operations Manager for Amazon's Last Mile Operations, you will lead a team of OTR Managers and their respective teams across multiple shifts, ensuring excellence in safety, service quality, customer experience, and operational productivity. This role requires strategic thinking, strong leadership capabilities, and the ability to drive results through others, and tactical follow ups of actions.

Responsibilities

• Lead and develop a team of OTR Managers across multiple shifts
• Drive performance management and career development for direct reports
• Establish clear performance expectations and accountability
• Foster a positive work culture and high team engagement
• Drive operational standards across all shifts
• Optimize resource allocation across shifts and teams
• Develop and implement standard operating procedures
• Lead cross-shift improvement initiatives
• Manage relationships with senior DSP, and Business Coach leadership
• Ensure operational consistency across shifts
• Champion Amazon's safety culture across all shifts
• Ensure compliance with safety standards across teams
• Lead safety committees and initiatives
• Drive accountability for safety metrics
• Develop and implement security protocols
• Manage crisis response when needed
• Own station-level KPIs and metrics
• Drive data-based decision making across teams
• Develop action plans for performance improvement
• Track and analyze cross-shift productivity metrics (DPPH, SPR)
• Lead large-scale process improvement initiatives
• Implement best practices across shifts
• Drive innovation in last mile delivery operations
• Manage change initiatives at station level
• Ensure 24 / 7 operational coverage as needed
• Manage shift handover processes
• Coordinate cross-shift communications
• Balance workload across shifts
• Handle escalations across all shifts
• Available for all shift operations as required
• Promote a culture of safety and wellbeing
• Analyze and implement corrective actions to ensure quality and productivity across shifts
• Support and lead a team and handle administrative work while building a strong team culture
• Analyze performance and suggest process improvements to optimize work and customer service
• Promote best practice and continuous process improvements across your team in health, safety, and productivity
• Collaborate with other managers to standardize shift processes

Day in the life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll monitor and maintain process efficiency. Your days will include prioritizing routine team management and daily operational tasks, alongside escalations, process improvement work, and wide-scale operational contingency planning. You will work with colleagues in other teams and external partners to meet customer demands and targets, analyze data and performance metrics with leaders, and discuss operational implications of technical improvements with engineers.

About the team

Amazon Logistics, or AMZL, handles last mile delivery duties in partnership with third-party distribution businesses. We focus on operations with 24 / 7 shifts in most locations and are committed to continuous improvement and customer-centric delivery solutions. We leverage technology and innovation to support services like Amazon Fresh, Prime Now, and Amazon Restaurants.

Our teams include both internal operations and external delivery partners. The inside team processes millions of products for dispatch, while on-the-road operations collaborate with Amazon Flex and other contractors to deliver a superior customer experience and reduce environmental impact.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted : August 7, 2025

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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