Senior Service Delivery Manager

Direct message the job poster from ThalesResponsibilitiesResponsible for account management, including strategy formulation, customer relationship management, opportunity identification, and deal closing.Responsible for commercial operations such as pricing negotiation, contract signing, and collection.Manage existing customers to develop partnerships within telecommunications industries for the region.Liaise and coordinate with internal resources to meet customer expectations.To report market needs, opportunities for solutions and services, competition activity, and recommendations on product definition.To increase market share, revenue, and margin in-line with quarterly and yearly objectives.The goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contact.Able to present the THALES MCS Product Portfolio to key accounts.Contributes customer service information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determines system improvements; and implements change.Meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, and analyzing information and applications.Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.RequirementsDegree in Engineering, Computer Science, Business, or a related field.ITIL Foundation and PMP certification.Previous and relevant experience in sales or pre-sales in telecommunications products and solutions.Strong knowledge of technical and innovative solutions in IT and telecommunications industries and knowledge of sales methods and sales control.Strong communication and negotiation, analytical, results-oriented, a substantial time manager, autonomy, honesty, and empathy.

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