Delivery Senior Manager

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Description

We are looking for a QA Manager or Project Manager with strong QA experience who can take ownership beyond operational responsibilities and provide end-to-end leadership.

Responsibilities

• Lead and manage QA teams with proven people management experience.
• Provide end-to-end delivery leadership, not limited to nearshore operations.
• Drive QA best practices across test planning, execution, metrics, and reporting.
• Handle situational challenges raised by associates with confidence and domain expertise.
• Manage associates in multicultural environments (with specific focus on Mexico-based teams).
• Collaborate with cross-functional stakeholders to ensure delivery quality and alignment.
• Demonstrate a service-delivery orientation while balancing quality, timelines, and client expectations.
• Guide teams in continuous improvement through upskilling, process optimization, and adoption of industry standards.
• Act as a key point of escalation for QA-related issues and delivery challenges.

Qualifications

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https : / / us.nttdata.com / en / contact-us

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