Real Time - Bilingual page is loaded## Real Time - Bilinguallocations : MEX Mexico City Downtown Insurgentestime type : Full timeposted on : Posted 30+ Days Agojob requisition id : R1557260Job Title : Real Time - BilingualJob DescriptionThe Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.
- Job Description
- ## Responsibilities
- ### Distributes accurate and timely agent schedules
- ### Inputs intraday corrections and exceptions into systems for agent time off and absences
- ### Monitors inbound volume for unusual activity to ensure staffing needs are met
- ### Recognize abnormal scheduling issues and escalate as necessary
- ### Initiates and coordinates trouble tickets and escalate issues as required
- ### Prepares standard and ad hoc reports for agent availability effectiveness
- ### Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center###
- Candidate Profile
- ### Proficient in Excel as most
- ### Visual Basic Knowledge (Macros) (Desirable)
- ### Previous experience in related fields.
- ### Ability to multi-task and meet timelines on deliverables
- ### Effective communication skills, both written and verbal in English
- ### Detail oriented
- ### Results oriented
- ### Quick learner and self-started
- ### Associate degree in related field not required but is a plusLocation : MEX Mexico City Downtown InsurgentesLanguage Requirements : Time Type : Full time
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- Mission :
- ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
- Company Overview :
- ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.
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