Ingeniero De Soporte Técnico -Cdmx / México-

¡Estamos buscando tu talento!

Buscamos solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren.

Vacante : Deskside and Smart Hands Support

Idiomas : español e inglés avanzado

Horario : De lunes a viernes - 08am - 5pm

Ubicación : Blvd.

Manuel Ávila Camacho - México CDMX

Scope of Work : Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed :

Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.

Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra / App team as necessary.

Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software (drivers, application, OS etc.) in good working order.

Vendor Coordination for service break fix.

Basic troubleshooting of LAN, WAN & WLAN.

Level 1 management of voice and data cabling / services.

Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.

Lifecycle replacements and PC imaging.

Coordination with Client's PCaaS partner / vendor.

Assets management, reconciliation and disposal coordination.

Meeting / Event facility preparation.

Provide on-site support for off-site events to set-up and test equipment, provide WAN / LAN access and support end-users during the event (Examples : Client updates).

End User onboarding and offboarding process.

Project coordination and deployment support as needed.

Monthly / Weekly reporting to Client IT Service Management and governance.

Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request (Dedicated Sites).

Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request (Dispatch Sites).

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