Process Developer - Customer Service Specialist- Om Agent Supply Chain Service Line

Job Description - Process Developer - Customer Service Specialist- OM Agent Supply Chain Service Line (CPG060357)

Process Developer - Customer Service Specialist- OM Agent Supply Chain Service Line - CPG060357

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it.

AI and digital innovation are redefining industries, and we're leading the charge.

Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.

Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Customer Service Specialist- OM Agent Supply Chain Service Line!

Responsibilities

You will be the face with our customer in North America to our Customers replenishment team.

Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.

Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.

Partner with the assigned Customers and Field Sales / Internal Supply Chain teams to meet service objectives and deliver profitable growth.

Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.

Deliver specific and measurable cost savings and service improvements that deliver positive results.

Collaborate cross-functionally to analyse issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's Degree required, preferably in Supply Chain.
• Experience of progressive Customer Service, Logistics or Supply Chain experience and / or internal experience may be considered in lieu of degree.
• Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required.
• Demonstrate experience or relevant knowledge in the following areas : Order Fulfilment & Management, Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process.
• Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business.
• Ability to collaborate cross-functionally to analyse issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate.
• You have judgment to resolve issues with the appropriate sense of urgency.
• You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities.
• Displays attention to detail for both accuracy and content.
• Must be able to speak English.

Preferred Qualifications / Skills

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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