Major Incident Manager

Responsibilities :

A Major Incident Manager requires a blend of strong technical knowledge of IT systems, process expertise (like ITIL), excellent communication and leadership skills, analytical abilities , and the capacity to handle high-pressure situations and make quick decisions.

Key basic technical skills include

Understanding network protocols (DNS, TCP / IP)

Operating systems (Windows, Linux, zOS)

Applications : Zoom, ServiceNow and Microsoft

Mainframe Framework

Dashboard understanding (Grafana and ServiceNow)

Technical Skills & Knowledge

IT Systems & Infrastructure :

Basic knowledge of network protocols (DNS, TCP / IP), operating systems (Windows, Linux), and common IT infrastructure.

ITIL Framework :

Proficiency in ITIL (Information Technology Infrastructure Library) is crucial for understanding incident management best practices and frameworks.

Monitoring Tools :

Experience with IT service management software, such as Grafana, is highly valuable.

Security Concepts :

Expertise in security principles, including encryption, firewalls, and threat modeling, is often required

Mode of Work : WFO (5 Days a week)

Location : Guadalajara