It Support Leader

Associate Manager, IT Operations and Support

As a leading global provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food industry professionals focused on everything a family makes possible. Bachelor’s degree in Computer Science or related field.

~3-5 years of experience in IT operations and support.

~ Experience in managing IT projects and teams.

~ Knowledge of ITIL framework and best practices.

~ Experience with IT service management tools

~ Location Cuajimalpa (hybrid work) .

~ Conversational English required.

The Associate Manager, IT Operations and Support is responsible for overseeing daily IT operations, ensuring smooth and efficient system and application performance. And collaborate with other departments to address IT-related issues and offer technical support to end users.

Manage and oversee daily IT operations and support activities.

Manage IT projects and initiatives.

Provide technical support and guidance to IT staff.

Develop and maintain IT budgets and forecasts.

Opportunities for professional development.

At Rich Products and its subsidiaries, we are committed to an equal employment opportunity policy and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity, sexual orientation, marital status, or any other legally protected basis recognized by federal law, state or local.