Business System Analyst – Logistics

PCD Systems es una empresa con mas de 20 años de experiencia y consolidada como una de las mejores opciones en cuanto a tecnología de la información se refiere, con nosotros encontrarás un trabajo estable, con buen sueldo, prestaciones de ley, donde podrás aprender y crecer en un excelente ambiente laboral.Se requieren minimo 3 años de experiencia como BSA incluyendo minimo 1 año en logistica.Ingles indispensable.About the RoleWe are seeking an experienced Business System Analyst (BSA) specialized in Logistics to join our team.

This role is critical in bridging the gap between business needs and IT solutions, ensuring that our logistics operations are supported by efficient, reliable, and scalable systems.

The ideal candidate will combine strong analytical skills, logistics knowledge, and leadership capabilities to drive system improvements and deliver value to the organization.Key ResponsibilitiesStrategic AlignmentUnderstand and embrace the business and IT strategic direction.Evaluate business needs and recommend solution options aligned with organizational goals.Business Analysis & RequirementsConduct inquiries and gap analysis for new systems and logistics processes.Elicit, specify, and model business requirements using BRDs, FSDs, user stories, use cases, process flows, and UI wireframes.Evaluate COTS (Commercial Off-the-Shelf) solutions against business requirements.Stakeholder EngagementCollaborate with key stakeholders, logistics teams, and leadership during solution evaluation and selection.Facilitate workshops, interviews, and requirement-gathering sessions.Maintain positive relationships with vendors, customers, and internal teams.Project & Documentation ManagementOversee medium-to-large, complex logistics projects or multiple projects simultaneously.Develop and maintain up-to-date documentation, including BRDs, FSDs, Test Plans, Test Cases, User Guides, and Traceability Matrices.Manage requirement changes, enhancements, and system updates.Perform peer reviews and provide constructive feedback to other BSAs.Quality Assurance & TestingDevelop test plans, write test cases, and perform system testing.Coordinate and support User Acceptance Testing (UAT) with logistics SMEs.Validate test results in collaboration with SQAs and developers.Ensure delivered solutions meet business needs and add measurable value.Implementation & SupportParticipate as a key member during system implementation and rollout.Provide Level 2 / 3 support, incident resolution, and root cause analysis for logistics applications.Develop and deliver training materials for end users.Serve as an escalation point for complex issues.Continuous Improvement & ComplianceDrive logistics process optimization through metrics, KPIs, and trend analysis.Ensure compliance with IT, security, and quality policies.Share best practices, knowledge, and improvements across the organization.Proactively investigate emerging technologies and logistics solutions.RequirementsBachelor's degree in Computer Science, Information Systems, Business Administration, Logistics, or related field.Proven experience as a Business System Analyst, preferably with specialization in Logistics or Supply Chain.Strong knowledge of logistics operations, warehouse management systems (WMS), and transportation systems (TMS).

Hands-on experience with requirements elicitation, documentation, testing, and UAT.Strong project management and stakeholder management skills.Excellent communication skills, with ability to work across business and IT teams.Problem-solving mindset with attention to detail and urgency.Knowledge of SDLC methodologies, Agile / Scrum preferred.Nice to HaveExperience with ERP systems (SAP, Oracle, etc.) focused on logistics modules.Certifications : CBAP, PMI-PBA, or Agile Business Analyst.Exposure to cloud-based logistics platforms.Tipo de puesto : Tiempo completo, Por tiempo indeterminadoSueldo : $30, $45,000.00 al mesBeneficios : Aumentos salarialesOpción a contrato indefinidoTrabajo desde casaLugar de trabajo : remoto híbrido en Technology Park Guadalajara, 45010 Zapopan, Jal.