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Sr. Systems Analyst (Device Managment)

Tata Consultancy ServicesJalisco, Mexico

Hace más de 30 días

Tipo de contrato

Teletrabajo

Descripción del trabajo

1 day ago Be among the first 25 applicants

Direct message the job poster from Tata Consultancy Services

TCS is looking for Sr. Systems Analyst (Device Management)

Work modality : hybrid (at least 3 days working from office in the mentioned cities)

Job summary :

Advanced English communications is mandatory
Knowledgeable of all facets of device lifecycle management and IT operations
Proficiency with documenting requirements, use cases and workflows
Practices iterative, agile development and is well versed in agile methodologies and tools
Ability to facilitate alignment across a diverse group of stakeholders
Relevant functional / business process experience
Proficient with mobile OS platforms and experience with macOS and Windows OS as well as access and authentication solutions, and ServiceNow platform
Production support, system maintenance, testing and implementation experience

Key responsibilities

Solution Delivery

Gathers, analyzes, and documents business requirements to support the design and development of technology and / or process solutions

Facilitates user story creation and backlog grooming in an agile delivery environment

Collaborates with product managers and engineering to define requirements, KPIs, OKRs and user experience

Creates diagrams, system and end-user documentation to support new system implementation, deployment, and incident management efforts

Supports project initiation efforts by assisting in the definition of project scope and the identification / selection of targeted solution(s); assists project management in the development of work plans, effort estimates, and delivery timelines

Participates in solution testing efforts by developing test plans, preparing test environments, coordinating test execution, and validating test results

Performs application configuration in support of solution delivery initiatives

Production Support

Demonstrates system proficiency and leverages subject matter expertise in analyzing and troubleshooting system issues to determine root cause

Coordinates issue resolution efforts with vendors and / or cross-functional teams. Provides timely and thorough communication regarding issue status / resolution with end-users and other key stakeholders

Drives operational excellence by creating and maintaining systems documentation (e.g., Wiki, Knowledge Base Articles)

We are offering :

Direct contract

Benefits of law and above

About the company :

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity / expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

IT Services and IT Consulting

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