Sr Specialist, IT Application - COE

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

We are seeking an experienced and highly skilled technical leader to join our team. As the R&D IT Site Application COE (Center of Excellence ) Lead, you will be responsible for managing Business, Commercial and Corporate IT applications and serving as the single point of contact (SPOC) for all information technology-related requirements for the site. You will manage a team of FTEs / Partners and be responsible for ensuring the applications and systems to support the research and development activities of the organization.

What you'll be doing

Lead the R&D IT application AMS support and serve as the SPOC for site specific applications.

Responsible for onboarding new / existing applications to AMS project.

Application COE SPOC for managing Business, Commercial and Corporate IT applications across the globe.

Good understanding of SLA management and application health check monitoring process.

SME in .Net Framework hosted applications and technologies.

Good knowledge of Problem Management and its lifecycle, also coordinate PRs till closure.

Good experiences in Ticket / Incident Management.

Handle MIM calls for all P1 / P2 incident / tickets reported by helpdesk.

Ensure Complete testing of applications, post any changes and patch deployments in every maintenance cycle.

Manage a team of FTEs and Partners to ensure the smooth operation of our IT applications and systems.

Ensure efficient onboarding of new employees and ensure their IT needs are met and manage the offboarding / exit process for departing employees.

Monitor the helpdesk ticketing queue and SLA adherence.

Provide in-country support for R&D IT applications and software tools including applications to external partners and other locations.

Serve as the SPOC for R&D site applications related requirements.

Coordinate with local data center support including server / storage, Linux infra, and regular health monitoring, OS patches, and updates.

Direct backup and restoration, BCP / DRP documentation, and yearly testing.

Oversee on-premises applications and tools support, including IBM Rational Doors, DCC, PDM Link, license server, and other local applications.

Coordinate with Infosec for any security incidents and participate in regular compliance reviews & audits.

Review and manage access requests.

Participate in new projects, including project coordination and implementation.

What you'll bring

Bachelor’s degree in computer science, Information Technology, or a related field.

At least 12+ years of experience in IT, with a focus on IT application support and operation management.

Proven experience in managing a team of FTEs and CWs.

Experience with IT application management and compliance.

Strong understanding of IT QA activities, including IQ / OQ and computer system validation.

Experience with helpdesk ticketing and SLA adherence.

Strong knowledge of local data center support, including server / storage, Linux infra, and regular health monitoring, OS patches, and updates.

Experience with backup and restoration, BCP / DRP documentation, and yearly testing.

Strong understanding of on-premises applications and tools support.

Experience with IT procurement and vendor management.

Strong knowledge of budget forecasting and tracking, and invoice approval.

Experience with coordination with Infosec for any security incidents and regular compliance review.

Effective communication and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders.

Strong problem-solving and analytical skills, with the ability to identify and resolve complex IT issues.

Excellent organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.

Software Platforms : .Net or Java

Database : Oracle and MySQL

Web Technologies : HTML, CSS, Java Scripts.

Solid programming and debugging skills

Operating System : Microsoft, Linux.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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