Job Title
We are seeking a highly skilled and experienced System Installation Specialist to join our team.
- Key Responsibilities :
- System Implementation : Install, configure, and implement Parking and People Access Systems (Hardware & Software) in line with industry standards.
- Maintenance and Support : Deliver preventive and corrective maintenance for installed systems, provide 1st & 2nd level customer support via hotline, on-site, or remote as part of on-duty operations.
- Customer Training : Conduct customer training for key users, analyze customer needs for modernization or extensions and define optimal solutions.
- Integration and Collaboration : Support IT with the integration of third-party applications, assist with customer care, sales of services, and spare parts, ensure knowledge transfer and collaboration with global technical support teams.
- Project Documentation and Feedback : Prepare project documentation, conduct customer service feedback interviews, contribute to process improvements within the Field Service team.
Qualifications and Experience :
Education : Bachelor's Degree in Electronic Engineering, Telecommunications, Computer Systems Engineering, or a related technical field.Experience : Minimum 2 years in technical service roles, preferably within automation, electrical systems, access control, or CCTV.Expertise : Proven expertise in IT and network systems, experience in software deployment and hotline support.Operational Processes : Solid understanding of operational processes, service operations, and installations.Languages :
Spanish : fluent (written & spoken)English : basic understanding is a plus but not a requirementAdditional Requirements :
Willingness to travel up to 75%Availability for on-duty services in sectors such as Car Access, Mountain, and Events