Last Line of Defense Basis Senior Consultant

Last Line of Defense Basis Senior Consultant

We help the world run better At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary & Role Information

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper‑Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA / AMER / APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery, the Application Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non‑SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various in‑house tools.

Responsibilities

• Responsible for 24x7 availability of SAP systems running in SAP ECS.
• Respond, troubleshoot, and resolve alerts and incidents.
• Act as escalation point, LLD level (Last Line of Defense), for productive issues.
• Follow change management processes during service request execution.
• Seek opportunities to streamline standard operating procedures through automation.
• Feel comfortable working in a fast‑paced, dynamic, and flexible environment.
• Operate effectively in a global 24x7 international team.

Requirements

We win with inclusion

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : 437974 | Work Area : Information Technology | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

Job Segment

ERP, Cloud, Database, SAP, Computer Science, Technology

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