CRM Insights & Innovation Manager...

Shape the Future of Service Excellence with Ten!

Driving Innovation and Trust : Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers / partners across our ‘big 4’ service categories of restaurants / travel / entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

For more information, please watch Ten's Growth Engine Video https : / / tenlifestylegroup.com / investors / #growth-en...

Overview

We’re looking for a CRM Insights & Innovation Manager who will elevate our CRM strategy through bold, insight-led thinking and a deep understanding of what drives customer engagement. This role thrives at the intersection of customer intelligence and digital / CRM innovation, and is ideal for someone with technical expertise in Braze and Tableau, paired with a forward-thinking mindset and a strong commercial perspective.

Key Responsibilities :

Insight-Led CRM Performance Strategy

• Build and evolve a centralised CRM reporting framework : dashboards, scorecards, and reporting that empower the business to act
• Identify key trends and gaps in engagement, conversion, and retention, translating data into clear, strategic opportunities
• Develop and refine attribution models that reflect true CRM impact across multi-channel journeys
• Enhance and maintain a single customer view, ensuring teams have access to accurate, actionable data to drive personalization

Innovation & Strategic Foresight

Expertise in Braze and Tableau

Testing & Continuous Improvement

Requirements

What You Bring

What You’ll Gain

Guidelines for Hybrid / Home Office :

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you :

Join us and experience a workplace where you can truly thrive. https : / / tenlifestylegroup.com / ten-tv /

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Apply asap and let’s build the future of CRM at Ten Group together!