CX Strategy Manager

Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

CX IBG (our international customer experience area) is key to delivering a great journey to all customers. Our team is dynamic, multicultural, diverse, and full of passionate people whose mission is to deliver a WOW service to our clients all over the world.

Role and responsibilities

The CX Global Strategy Analyst will support the CX Senior Leadership in defining the CX Global Strategy and contribute to innovative and structured projects within the department worldwide. We seek a proactive individual with strong analytical and communication skills who can analyze data, formulate and test hypotheses, generate key insights, and collaborate with stakeholders to develop impactful strategies.

• Support the development and implementation of strategic initiatives for the CX Team.
• Gather information from different sources and conduct market research and industry analysis for international markets.
• Conduct analysis to support executives decision-making to drive key strategic initiatives and projects.
• Build robust business cases and financial models to support strategic initiatives, including new products, market expansions, and strategic partnerships.
• Perform analysis to generate data-driven insights and actionable recommendations.
• Identify and document opportunities to optimize business processes, enhance operational efficiency, and improve customer experience.
• Assist in developing and delivering presentations to stakeholders, translating data into clear, actionable insights.
• Contribute to fostering a data-driven culture internally.

Qualifications

Benefits and culture

Diversity and inclusion

We are committed to building inclusive and diverse teams. At DiDi, we promote equal opportunities for all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions are based on the needs of the position and the candidate’s qualifications. We do not discriminate based on gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion and beliefs, or any other status protected by applicable laws. We are dedicated to a workplace free from discrimination and harassment, as this supports better products, decisions, and services for our communities.

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