Technical Service Engineer Mty

Field Service Engineer to cover Service / Equipment / Sales demands in the Mexican Republic and internationally, and to coverFSEs on vacations, etc.

The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families : Anapurna, Jeti Titan / Mira, Tauro Family, Onset Family, and the rest coming, Bronco, Avinci, ASANTI, IT issues, etc.What You'll DoMinimizes equipment / system downtime.Ensure customer satisfaction.Give remote support and have a good percentage of calls solved by remote support.Give a very complete and detailed operator training to customers.Register all the interventions in service reports and on time.Work on preventive maintenance on all Inkjet customers according to a schedule.

Keep up to date with online Agfa information such as updated manuals and technical notes.Adds the IT support for our software like AsantiEducationComplete bachelor's degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related).

ExperienceAt least 2 years of experience in service on site.Desirable experience supporting Wide Format Printers.Desirable experience supporting software applications.

Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary).

LanguagesSpanish (Native)English (Advanced).

Technical SkillsVery good experience in electric, electronics and mechanical repairs.Very good engineering skills, ability to easily understand service manuals and electric, electronic, and pneumatic schematics.Desirable experience in computer science, operating systems, networks, IT.Desirable experience in colour theory and profiles.Soft SkillsTime management, organization, prioritization, and follow-up skills.Customer service skills.

Need to be very customer-focused.Strong communication skills, written and spoken.Teamwork and communication.Ability to work under pressure.Proactive, goal-oriented, rapidly adapt and respond to changes in the environment and priorities.LocationMexico City, Mexico.Travel90% Travel, national and international trips.Travel time no longer than 2 weeks.

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