Are you highly organized, tech-savvy, and thrive in a fast-moving environment where no two days are the same? We’re looking for a Break-Fix Coordinator to serve as the central point of communication and coordination between our engineering team, customers, and vendors at our office in Cancun, Mexico. In this role, you’ll oversee service calls and equipment projects from start to finish—ensuring deadlines are met, communication is clear, and every project closes successfully. What You’ll Do
Coordinate and manage daily workflow of service calls and projects
Schedule and maintain calendars for the engineering team
Assign tasks, monitor progress, and track completion
Communicate with customers throughout the project lifecycle
Manage project documentation in Salesforce and BAP
Prepare project and final billing paperwork
Participate in client calls to identify needs and align deliverables
Escalate issues as appropriate to ensure timely resolution
Conduct post-project reviews and evaluations
Generate and distribute daily reports on active and aging projects
Provide leadership and support to the break-fix team when needed
Assist leadership with quality reviews, coaching, and development of engineers
What You’ll Bring
Experience in customer service or helpdesk environments (preferred)
Familiarity with project coordination or workflow management
Working knowledge of networking fundamentals (TCP / IP, DNS, DHCP)
Proficiency with Microsoft Office (Word, Excel, Visio)
Salesforce or CRM experience (Sugar CRM a plus)
Excellent organizational, multitasking, and interpersonal skills
Who You Are
A self-starter who takes initiative and thrives in a team setting
Detail-oriented with strong follow-through
Comfortable juggling multiple priorities in a dynamic environment
Why Join Us
You’ll be part of a collaborative, customer-focused organization where your coordination and communication skills directly impact project success and client satisfaction. We value proactive problem-solvers who bring structure, reliability, and great energy to the team.
Buen Sueldo • Cancún, Q.R., Benito Juárez (municipio), Q.R.; Estado de Quintana Roo, MX