Tech Coordinator

Are you highly organized, tech-savvy, and thrive in a fast-moving environment where no two days are the same? We're looking for a Break-Fix Coordinator to serve as the central point of communication and coordination between our engineering team, customers, and vendors at our office in Cancun, Mexico. In this role, you'll oversee service calls and equipment projects from start to finish—ensuring deadlines are met, communication is clear, and every project closes successfully. What You'll Do

Coordinate and manage daily workflow of service calls and projects

Schedule and maintain calendars for the engineering team

Assign tasks, monitor progress, and track completion

Communicate with customers throughout the project lifecycle

Manage project documentation in Salesforce and BAP

Prepare project and final billing paperwork

Participate in client calls to identify needs and align deliverables

Escalate issues as appropriate to ensure timely resolution

Conduct post-project reviews and evaluations

Generate and distribute daily reports on active and aging projects

Provide leadership and support to the break-fix team when needed

Assist leadership with quality reviews, coaching, and development of engineers

What You'll Bring

Experience in customer service or helpdesk environments (preferred)

Familiarity with project coordination or workflow management

Working knowledge of networking fundamentals (TCP / IP, DNS, DHCP)

Proficiency with Microsoft Office (Word, Excel, Visio)

Salesforce or CRM experience (Sugar CRM a plus)

Excellent organizational, multitasking, and interpersonal skills

Who You Are

A self-starter who takes initiative and thrives in a team setting

Detail-oriented with strong follow-through

Comfortable juggling multiple priorities in a dynamic environment

Why Join Us

You'll be part of a collaborative, customer-focused organization where your coordination and communication skills directly impact project success and client satisfaction. We value proactive problem-solvers who bring structure, reliability, and great energy to the team.