Retail Sales Associate / Representative

Why join us?

Our purpose is to design for the good of humankind.

It's the ideal we strive toward each day in everything we do.

Being a part of HermanMiller means being a part of something larger than your work team, or even your brand.

We are redefining modern for the 21st century.

And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.Purpose of the jobSales advisor who seeks to comply with the individual sales plan and contribute to the annual Retail plan.

Proactive and committed to reach and exceed the sales plan by developing new customers.Apply the use of the available tools for the development of customers, maximizing sales considering internal processes and complete customer satisfaction.Provide initiative and leadership on the sales floor, developing a deep knowledge regarding Herman Miller's furniture portfolio (collections, trends and new products).

Specific ResponsibilitiesProvide personalized advice to our clients : Product selection; detect customer needs to generate furniture sales, physical and digital (Whatsapp)Domain of product catalogue, sub-brands, manufacturing times and promotional campaigns.Make quotesSales process | Formats | Complete documentsPost-sale (delivery tracking)Daily sales reportProduct labeling on the sales floorCompliance with policies and proceduresConflict resolutionGenerate and update the customer databaseReport generationAttend trainingMaintenance of the image and cleaning of the Showroom : Product arrangement, quality assurance in furniture and request for display changes for damaged products or launches, trends.Main KPIs : Achievement of goals objectivesService Excellence (NPS)Customer satisfaction (0 complaints)Scope of ppt.

sales (commissions)Correct execution of Retail processesDirect internal contacts : Retail Wholesale CoordinatorRetail D2C | Ecom CoordinatorRetail ManagerExternal contacts : Atención a clientes – 3PLLogística – 3PLPerson profileEducation : Bachelor's degree in industrial design, interior design, architecture or relatedTruncated career, technical or studying bachelor's degree.

DesirableExperience : Minimum experience of 3 years in sales for luxury brands, boutiques or shop in shop fashion, art galleries, designer furniture, leather goods.Preferred Skills : Passion for interior design and industrial designResults-oriented and excellent customer serviceExcellent communication and negotiation skillsKnowledge of basic Microsoft Office parcelsThat they live in the DESIRABLE work area.Low - intermediate level of EnglishWho We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.

HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

Here, you can bring your whole self to work.

We're committed to equal opportunity employment, including veterans and people with disabilities.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition