Support Specialist, Integration

The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment.

They manage pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value : Prompt customers for information necessary to troubleshoot problem reportsIdentify solutions to problem reports and deliver them to customersHelp customers understand R365 Non-POS integrations functionsRoute non-integrations customer issues to appropriate teams and team membersDiagnose and document software defects and escalate them to Integrations Support Manager or LeadParticipate in live chatsManage personal queue of customer ticketsIdentify gaps in company self-help documentationTrain and mentor new team members at the request of Support managementAssist Manager, Integration Support in rolling out and supporting new non-POS integrationsOther duties as assignedWhat you'll need to be successful in this role : High attention to detailExcel knowledgeFlexible and adaptable based on the needs of the client and internal teamSolution oriented mindset with ability to articulate under pressureEffective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanationStrong technical aptitude with experience communicating across multiple platformsA passion for helping people get the most out of technologyPREFERRED QUALIFICATIONSBachelor's degree with emphasis in business and / or finance and / or accounting preferredRestaurant Industry ExperienceStrong understanding of general business principlesPrevious experience in a Support Role

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