Jr Client Services Associate - Trilingual

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

ABOUT THIS ROLE

We are looking for dynamic and motivated Inbound Sales Representatives to join our expanding team in Mexico. As a Junior Associate, you will be the first point of contact for potential customers, responsible for qualifying inbound calls and creating sales opportunities. Your goal is to identify customer needs, provide information on our services, and drive sales through effective communication and relationship-building. This is a key front-line role that drives revenue and builds customer loyalty by delivering an excellent customer experience within Xe’s consumer business.

OUR PRINCIPLES

• COMMITMENT - is the first step in our journey toward a best-in-class foreign exchange and cross-border payments experience.
• ACCOUNTABILITY – turning our words into action by holding ourselves accountable.
• RESPECT – is an act of humility, grounded in giving rather than receiving, fostering a respectful environment, which starts with leading by example.
• EVOLUTION – each day is a chance to grow, to adapt and to push our boundaries, starting every day with the drive to evolve, renew and rise to the next level.

ROLES & RESPONSIBILITIES

Success will be measured via a range of quantitative measures including :

POSITION REQUIREMENTS

PERKS & BENEFITS

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on mdelgado@riamoneytransfer.com

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.