Operations Engineer - ITSM, Java, SLA Governance, Reporting, Support...

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more : PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

Your Impact

As Operations Engineer your scope would consist of operation Engineer for DPA Sustain & Operation Team

Responsibilities

Key Responsibilities :

• Serve as the primary business point of contact for daily sustain operations
• Understand business goals, and challenges, and provide tailored support and recommendations
• Partner with product and engineering to create and socialize plan to transition products / features / capabilities from development to sustain post-Hypercare
• Guide new business clients through the Sustain onboarding process, ensuring a smooth transition to sustain
• Monitor and respond to customer inquiries through various communication channels
• Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization

Product Knowledge & Understanding

Incident Management and SLAs

Communication and Reporting

Qualifications

Who Are We Looking For?

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Who Are We Looking For?

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Key Responsibilities :

Product Knowledge & Understanding

Incident Management and SLAs

Communication and Reporting