Enterprise Operations Engineer II

Overview

Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.

Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.

Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.

Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.

Role

• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system.
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All about You

Corporate Security Responsibility

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