Head of Business Operations and Support

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the "Brand Finance India 100" 2025 report . We were also cited as a Leader in the ISG Provider LensTM 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix Assessment 2025

Role : Agile Operations Lead

Job Type : Full Time Employment

Managing the site Laptop assignment Visa B2B Connect – VBC-COMP

Monitoring Agile productivity metrics Work with all teams from site to ensure they follow visa productivity guidelines Address challenges identified in following the commitments and mandates

Following all non-functional organization mandates such as Compliance training, surveys etc

Monitoring dashboards and following up with team members to ensure they are following Visa's stipulated mandates

Responsible for managing gates, identifying risks for all project deliverables

Participate in Agile Scrum ceremonies Partnering with lead of come up with solution design

Collaborate with senior technical staff and PM to identify, document, plan contingency, track and manage risks and issues until all are resolved Present technical solutions, capabilities,

considerations, and features in business terms.

Lead and Participate in design and code review sessions as appropriate, to ensure the quality of work delivered by self and teammates are in accordance with development standards

Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards

We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We offer hybrid work options and flexible working hours to accommodate various needs and preferences.

Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.