Patient Compensation Lead - FSP

Job Summary

The Patient Compensation Lead - FSP role at Parexel is responsible for ensuring all processes and vendors are in place to enable participant compensation, reimbursement, and travel services. The role will oversee the performance of multiple vendors providing services to support participant payments, serve as global business process owner, and work with sponsor study teams to supervise vendors, manage processes, resolve issues, and deliver key results. The Patient Compensation Lead will ensure vendors and study team members follow defined processes and provide leadership and oversight to vendors and preferred CROs. This position is a Subject Matter Expert (SME) on global payments and travel services, defining, documenting, and sharing best practices with vendor staff and study teams.

Responsibilities

• Implement sponsor’s strategy on global participant payments and travel services, including sourcing, supportive technology and roles, study, country and site scope, and responsibilities / accountabilities for vendors and staff
• Lead cross-functional efforts to identify and implement improvements to payments processes, systems, and tools
• Engage with Clinical Development & Operations and vendor senior leadership to manage issues and opportunities in global participant payments and travel services
• Develop and manage sponsor’s process guidelines and ensure adherence through QC checks and oversight activities, including review and analysis of KPIs and metrics
• Prioritize and make decisions on complex processes and issues with interdependencies (e.g., site relationships, budgets and contracts, regulatory requirements, language, tax, currency, etc.) including ex-U.S. constraints
• Proactively assess payment strategies to align with evolving sponsor operating model, industry landscape, and evolution of clinical trials
• Serve as Subject Matter Expert for global participant payments and travel services queries and approaches
• Coordinate with Site Payments and Contracting teams and manage mixed-model studies
• Lead development, enhancements, or process improvements for all aspects of participant payment administration from protocol schedule of activities, database build through to payment execution
• Lead creation of an integrated, patient-centric approach to strong customer focus and issue management resolution; influence senior management and other customers of participant payments processes
• Define and provide managerial leadership of strategies within the team and implement processes, quality goals and standards
• Collaborate with colleagues to implement strategies ensuring consistent processes

Qualifications

Basic requirements :

Preferred Qualifications :

Skills

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Parexel. Get notified about new Compensation Specialist jobs in Mexico .

#J-18808-Ljbffr